Hello,
I have a similar issue to the one described here:
If I go to meinO2, I am unable to change my tariff from O2 Loop, and instead I am told to call * 107 #
Upon doing so, I am told to top up my credit, and cannot change the tariff still.
When I ordered the Sim, I selected the Prepaid M pack, however this has not been ratified.
Please could someone assist?
Thanks,
Chris
Lösung von o2_Tobias
Hi
welcome to our English Community and thanks for your patience.
I just had a look concerning your tariff-change-order for “o2 my Prepaid M”.
The message that you received is totally correct. As the tariff is charged with 14,99 € for 28 days, you need to top-up this amount in order for the tariff-change to take place. We are waiting already since 24th February for this top-up. As soon as you have transferred the amount on your card, we will also do the tariff-change.
Please see here more information how to top-up an amount:
I hope I could be of help to you.
Loving greetings,
Tobias
Hi
welcome to our English Community and thanks for your patience.
I just had a look concerning your tariff-change-order for “o2 my Prepaid M”.
The message that you received is totally correct. As the tariff is charged with 14,99 € for 28 days, you need to top-up this amount in order for the tariff-change to take place. We are waiting already since 24th February for this top-up. As soon as you have transferred the amount on your card, we will also do the tariff-change.
Please see here more information how to top-up an amount:
I hope I could be of help to you.
Loving greetings,
Tobias
Hi
did you already read my message?
If you have any further questions, just let me know.
Loving greetings,
Tobias
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