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Trying to cancel my contract from overseas with no international call


Hello, 
 

I have a contract with o2 DE that I would like to cancel as I have moved back from Deutschland to Australia. However, I cannot get into contact with anyone as my current phone contract does not allow me to call internationally. I would really like to get this straightened out as I do not have any money left and it says I owe 50 euro on my contract, which I haven’t even utilised in the last two weeks. I would like to go on a payment plan and eventually pay it off but I need to cancel first so I don’t get charged more. 

Could someone from o2 please contact me and help me cancel? I can verify my identity in numerous ways. 

 

Thank you. 

 

edit o2_Solveig 31.01.2023, 08:41 Uhr verschoben von o2 Mobilfunk → English o2 Community: Mobile 


2 Antworten

Benutzerebene 7
Abzeichen +7

You will need to complete this form and attach the required documents:

https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/

Benutzerebene 7

Hey @198berlin ,
great that you found us and a big hello to Australia!
Was the Link send by bs0 helpful to you?  Contract Cancellation | O₂ Community (o2online.de)
Did you manage to cancel your conract or do you need further support? 
If so, I am happy to help :-)

Best, Matea

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