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Trying to cancel my contract from overseas with no international call

  • January 30, 2023
  • 2 Antworten
  • 28 Aufrufe
1
Besucher:in

Hello, 
 

I have a contract with o2 DE that I would like to cancel as I have moved back from Deutschland to Australia. However, I cannot get into contact with anyone as my current phone contract does not allow me to call internationally. I would really like to get this straightened out as I do not have any money left and it says I owe 50 euro on my contract, which I haven’t even utilised in the last two weeks. I would like to go on a payment plan and eventually pay it off but I need to cancel first so I don’t get charged more. 

Could someone from o2 please contact me and help me cancel? I can verify my identity in numerous ways. 

 

Thank you. 

 

edit o2_Solveig 31.01.2023, 08:41 Uhr verschoben von o2 Mobilfunk → English o2 Community: Mobile 

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • January 30, 2023

    You will need to complete this form and attach the required documents:

    https://www.o2online.de/assets/blobs/pdfs/contract-cancellation-moving-abroad/

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Matea
    o2_Matea
    • o2_MateaTeam
    • Team
    • February 2, 2023

    Hey @198berlin ,
    great that you found us and a big hello to Australia!
    Was the Link send by bs0 helpful to you?  Contract Cancellation | O₂ Community (o2online.de)
    Did you manage to cancel your conract or do you need further support? 
    If so, I am happy to help :-)

    Best, Matea

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