Hi @heilbronnNaji,

welcome to our English community.

Thanks for your request.

Your prepaid-number is now ready to be transferred to another provider. As confirmation you will receive a SMS.

Please contact now your new provider to order the porting of your number.

We will charge you with a fee of 24,95 €. Please make sure that you have this amount as credit on your card.

After the porting, you can fill out this form Payback of your credit You will then get back the credit that will be still left over on your card and we will transfer the amount to your bank account.

I hope I could help you with this information.

Have a nice weekend.

Loving greetings,

Tobias

Hi @heilbronnNaji,

was the information I gave you helpful for you?

If you have any further questions, please feel free to contact our English community.

By the way, do you already know our digital living-room? Please check here: digital living-room I am sure that you find there some interesting topics for you.

Loving greetings,

Tobias

i have been for over two months trying to transfer my  O2 prepaid number to another provider. Have called, written a later, posted. This is really frustrating.   There is no clear path to solving this.

O2 please proceed to transfer my number,

Thanks

We already set the mobile number free @Lancelot97.

Now it is your turn to inform the new provider to go and get it. Pls be aware to have enough credit to pay the porting. Right now it is too less.

Greetings

Thanks!!! Have emailed them twice to provide the service.