top-credit not received

Forum|Forum|10 days ago
February 27, 2026
9 Antworten
54 Aufrufe

Aa303m
Besucher:in

I recharged 15 euros from browser, using express top up https://prepaid-aufladung.o2online.de/ and then selecting klarna. Money was deducted from my account but doesnt show up on my app.

Thank you for support.

Lösung von Bumer

If the balance is not visible under *101#, contact Alphacomm customer service.

https://prepaid-aufladung.o2online.de/legal?tab=kundenservice

Bumer
Lösung
Forum|Forum|10 days ago
February 27, 2026

If the balance is not visible under *101#, contact Alphacomm customer service.

https://prepaid-aufladung.o2online.de/legal?tab=kundenservice

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o2_Bianca
Moderatorin
Forum|Forum|10 days ago
February 28, 2026

Hello @Aa303m,
welcome to the o2 community. 🌻Thank you for contacting us with your query.🤗 I'm sorry that the credit has not yet been credited to your customer account. When did you top up your credit? Have you already contacted customer service via the link provided by Bumer?
Kind regards, Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt

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Aa303m
Autor
Besucher:in
Forum|Forum|10 days ago
February 28, 2026

Hello, i recharged my account last night at 22:58. I also have contacted at the given link at 00:12. However not recived any response thus far.

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o2_Bianca
Moderatorin
Forum|Forum|10 days ago
February 28, 2026

Hello @Aa303m,
thank you for your feedback. You will receive a response to your inquiry sometime this morning. Please bear with us a little longer.
Kind regards, Bianca

Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt