My contract got canceled due to late payments. However, since the collection agency contacted me and we set a payment plan. My question is why am still receiving an invoice on my email regarding the phone contract that got terminated? since now I have to pay to the collection agency.
Gelöst
Termination of O2 for delayed payment
Lösung von o2_Cora
Hello
do you have any other contracts with us? Please check whether the customer number on the invoice matches the customer number of the terminated contract.
Best regards
Cora
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