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Switch from prepaid to 24month tariff

  • November 25, 2023
  • 5 Antworten
  • 46 Aufrufe
M
Einsteiger:in
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Hello ladies & gentleman, hope everyone is doing good.

I am so confused. Using 02 prepaid for 2 years, and now got an offer for Black friday 50% off for this MBoost 50gb for 18,99€.

I dont understand, is that for me or for new customers? Can i switch to that Tariff, will my number remain the same, because in checkout, it says i get new sim card/s.

And in description it says Angebote is for transfering number only. 

That's why i am confused. I would like new Tariff with 24months obligation. What are my options here, really? Thank in advance! Mario

 

o2_Giulia, 25.11.2023, 12:33: verschoben von O₂ my Home: Vertrag & Tarife zu English O₂ Community: Mobile

Lösung von o2_Andrea

Dear @Mario87 ,

welcome back in our community.

As mentioned from @Bollermann is the offer you received a black Friday Deal.

As a prepaid customer, you cannot simply use this deal for your prepaid number. This is a separately concluded contract for 24 months. You can of course have your number ported free of charge if you wish and then continue to use it on the fixed-term contract. The prepaid card will then be deactivated.

Dies this information helps you?

Kind regards,

Andrea

    5 Antworten

    M
    Einsteiger:in
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    • Mario87
    • Autor
    • Einsteiger:in
    • November 23, 2023

    Hi ladies & gentleman.

    Since it's black friday, i got an offer in my Email for 50% discount on some Tariff options.

    I've been using for 2 years, only prepaid "Guthaben". I would like to change that, but i'm all confused tbh with this 2nd Tariff only 50% discount etc..since im on prepaid. 

    Can someone simplify, what are my options here. My wish is smt from 20gb(or more) and calls & SMS. Thanks in advance! 

     

    o2_Giulia, 25.11.2023, 13:45: verschoben zu bestehendem Beitrag

    Bollermann
    Legende
    Forum|alt.badge.img+46
    • BollermannLegende
    • November 25, 2023

    Hello @Mario87 

    The mobile M flex for 19,99€ is the only one black deal. The mobile M Boost for 18,99€ is an offer for a 2nd contract. 

     

    be kind 🙂 or be quiet🤫
    Sächsin
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • Lösung
    • November 29, 2023

    Dear @Mario87 ,

    welcome back in our community.

    As mentioned from @Bollermann is the offer you received a black Friday Deal.

    As a prepaid customer, you cannot simply use this deal for your prepaid number. This is a separately concluded contract for 24 months. You can of course have your number ported free of charge if you wish and then continue to use it on the fixed-term contract. The prepaid card will then be deactivated.

    Dies this information helps you?

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
    M
    M
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    • Mario87
    • Autor
    • Einsteiger:in
    • November 29, 2023

    Thats it, that's what i was trying to find out. I need to deactivate my Prepaid card first, then Port to a 24month contract with Tariff. Thank you Andrea! 

    o2_Andrea
    o2_Andrea
    • o2_AndreaTeam
    • Team
    • November 30, 2023

    Dear @Mario87 ,

    you are welcome!

    If you have further questions or problems feel free to contact us here in our community.

    Kind regards,

    Andrea

    Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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