Subject: Urgent: Cancel accidental number porting request (mismatch)

The porting request is automatically cancelled due to discrepancies in the information provided.

Hello ​@Barbarosa ,
welcome to our o2 Community 😀
Your friend must have provided the correct details. 
According to our records, the number porting process can no longer be cancelled. 
I have raised a ticket with the technical support team, but it won’t be dealt with until next week at the earliest.  
You’ll then have to port the number back, and we’ll have to try to get your old number back. 
If I were you, I wouldn’t give anyone access to my details. 
Kind regards,
Solveig 

Hello Solveig,

Thank you very much for your help and for raising the ticket with the technical support team.Since the porting date is already confirmed for October 2nd, I will wait until the number becomes active on that day.

Once the process is complete, we will proceed with porting the number back as you suggested.Thank you again for your support!

Kind regards,

Barbarosa

​@Barbarosa 

Please provide valid information next time. Thanks.