are you sure the prepaid S is active? The Surf Day Flat only applies if no pack has been booked.

Hi, I checked. I see ‘Keine Option Aktiv’ in the Vertrag section. I received an email from O2 with my S contract. The customer agent on phone had assured my M plan automatically end on October 2 and S plan will automatically start. How can I activate my S plan, given that I have already received the contract over email? I also wanted to request refund for the automated deductions, which I am finding no way to stop as an English speaker in the second month in Berlin.

Top up enough credit and book the pack under bookable smartphone options.

On my O2 dashboard, under Tariff, I can see O2 Prepaid (but S is missing). In details, it mentions daily surft charges as 1,49 euros. It gives me the option to order an S plan. But I had already purchased M earlier with all documents, and had migrated to S. The customer agent on phone confirmed that my connection will automatically migrate. But it looks like this has not happened. What can I do here?

It gives me the option to order an S plan.

then book it.

Hi ​@kumar.a 

Welcome to our communuity. 

Could bumer help you with his great tips, or do you still need support? 

If so, please get in touch with us here again

Kind regards Matze