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Stolen Phone

  • May 24, 2023
  • 3 Antworten
  • 89 Aufrufe
G
Besucher:in

I have lost my phone 2 days ago and already have ordered a replacement SIM card for my prepaid line.

I want to make sure that the stolen one is deactivated, could you please help me with that?

o2_Antje: Moved from Tarife to English Community / 24.05.2023 / 10:18 Uhr

Lösung von o2_Matea

Hey @Griffin168 ,
sorry to hear about your Phone. Great that you want to make sure, that your old sim-card is deactivated.
By ordering an ersatz-sim-card, your old sim-card has been automatically disabled.
So you did everything right :-)
Have a nice, 
Matea

 

3 Antworten

o2_Matea
  • o2_MateaTeam
  • Team
  • Lösung
  • May 24, 2023

Hey @Griffin168 ,
sorry to hear about your Phone. Great that you want to make sure, that your old sim-card is deactivated.
By ordering an ersatz-sim-card, your old sim-card has been automatically disabled.
So you did everything right :-)
Have a nice, 
Matea

 

G
Besucher:in
  • Griffin168
  • Autor
  • Besucher:in
  • May 31, 2023

Thanks, it has been about a week since I ordered the replacement SIM card, and up until now, I did not receive it. Is that normal?

o2_Matea
  • o2_MateaTeam
  • Team
  • June 1, 2023

Hey @Griffin168 ,
yes of course it can take a while.
It also depends on the post offices, day of the week, public holidays etc.
But did you receive the card by now?
Best Matea

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