Dear O2 Community,
I have a question regarding to new O2 stolen phone. My new Samsung S23 ultra phone on contract with 36 months was stolen from Zeeman store Krefeld. I reported in the police station and last location was Essen but police said if it turns on again then let us know. Since then there is no new location and police is also helpless.
I sent police report with all explanation to O2 headoffice Nurenberg but it's been 3 months and there is no response for any compensation. I recently contracted with O2 on husband’s advice as he’s been using O2 for last 6 years.
I tried my level best to contact to Samsung and they also did not block phone or IMEI. The O2 customer service is also helpless but they suggested to contact in written form to Nurenberg and I did so but no response.
What should I do in order to receive any compensation from O2 so that I could pay easily for next 36 months?
Your support will be appreciates.
Thank you
Regards
Uzma
Edit o2_Cora 03.03.24: Post moved from → O₂ my Handy & Finanzierung
Lösung von o2_Giulia
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