Still billed for multicard

vor 18 Tagen
October 6, 2026
1 Antwort
9 Aufrufe

Johnnnnn
Besucher:in

I recently changed my plan to

Mobile S Extra. I intended to cancel my second Multicard, but accidentally blocked it via the portal on august 27

The card is currently listed as Gesperrt für jegliche Nutzung, and when I attempt to deactivate it online, I receive a technical error stating my data cannot be loaded.

Could an o2 moderator please:

Deactivate it so i dont get billed again?

o2_Daniela
Moderatorin
vor 18 Tagen
October 6, 2026

Hello @Johnnnnn,

I’d like to extend a warm welcome to you here in the o2 Community. 😊

It’s certainly not ideal that you haven’t been able to deactivate your Multicard so far. I’ve therefore taken care of this for you and deactivated the Multicard. You’ll receive a confirmation shortly. Please note that the charge will still appear on your next bill on a pro-rata basis.

Please let me know if everything has worked out. 😊

Best regards
Daniela

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