Hello ​@gonzojazz,
welcome to the o2 Community. It's great that you've contacted us with your question. The stated 300gb are maximum achievable values. These can vary depending on location and network availability. Have you also tested the speed in other locations? Did you achieve different values there?
Best regards Bianca

As I already said, I dont have a coverage issue. Sometimes I will get 150mbps, and every so often I am getting throttled on the exact same location. Service team said the issue was resolved.

This is the reading from today, after receiving that message...

And no, there are no issues on the Berlin network according to you
 

And yes, I have turned my device on/off repeatedy.

So as far as I can see, you are either a). Unable to deliver consistent speeds as per your contractual agreement. b). Deliberately throttling my connection.

Germany is supposed to be the country of effiency, and yet somehow I have internet the speeds of the year 2001 with your most expensive cellular network product...

Hello ​@gonzojazz,

that is indeed an unwelcome development, when you registered a network disturbance in berlin Kreuzberg and our technical department reported to have fixed a network issue there, but an improvement does not show for you.

I took a loook at our network coverage map generally for Berlin-Kreuzberg and what it does show is that our 5G network is shown to be restricted within buldings, outside it should be faster:

The questions is, do you have settings in your smartphone to use 5G exclusively or switching between 5 and 4G/LTE whenever one network is stronger? Only in the former case the restrictions of our 5G network in Kreuzburg should have that effect.

Best Regards,

Gerrit

• I have 5 bars in my apartment with 5G in 10963. Most of the time there’s not an issue, but if I have been using a lot of broadband it suddenly drops, going down to anywhere from 2-25mbps. I don’t see why there would be a technical reason for this unless you automatically throttle users who use a lot of broadband. Can you legally confirm that this is not the case? 
   
• I don’t have any settings on my iPhone 13mini to switch between networks turned on. 

o2 does not throttle connections (and thankfully not users either ;-)). It could be that the network capacity is insufficient at certain times and the available bandwidth has to shared between more users.

Under settings -> cellular you should be able to select the network standard.

Thank you for the update.

So what you are saying is that you don’t deliberately throttle users, but that you network cannot handle the user load?

On iphone there is no setting called ‘cellular’. There is one called ‘mobile data’, is that what you are referring to?

​@gonzojazz Yes, currently our map shows that our 5G network in Kreuzberg needs improvement and stations in and around Kreuzberg will be upgraded in the coming weeks.

To see whether you have chosen 5G or 4G/LTE on your iPhone 13 Mini you go via settings - mobile data - mobile data options - voice & data and then you can chose the different networks.

Best Regards,

Gerrit

So long story short: when O2 offers an ‘Unlimited Plan’ with a speed of up to 300MBit/s and an advertised average of 221,7 MBit/s, you actually dont really offer that. What you offer is to tie down customers for 24 months under a ‘best-case-scenario’ and then threaten them with legal action if they want to end their contracts when you are delivering a service that only provides 10% of what you are actually advertising? At least thats the picture I am starting to see from the thousands of other customers faced with the exact same issue...

The problem with mobile is that unlike with  broadband connections there is currently  no minimum bandwidth that providers are contractually obliged to supply. This is likely to change entitling customers to pay less if the speed regularly drops below 10 - 20% of the advertised maximum. The average you refer to is not linked to a particular location.

Incidentally, o2 provide free test SIMs so potential customers can check whether their network is the right choice at their location.

Of course thousands of o2 customers face similar issues. In some areas Telekom will be the better choice, in others o2 or maybe Vodafone.

Thank you for the reply. If O2 would be upfront about offering testing prior to deployment this might be acceptable, but its not. 

Today, which is a Saturday evening, simply loading the O2 community page takes 1 minute. I am sure I don’t have to point out to you how ridiculous that is. I cannot send emails, play games or even watch a video. Fact of the matter is that at this stage, I receive less than 1% performance compared to your advertised average as can be seen from the Bundesnetzagenturs measuring tool. 

I will continue to document the lack of performance on the forum here.

As per the:

Telekommunikationsgesetz (TKG)
§ 57 Vertragsänderung, Minderung und außerordentliche Kündigung

‘

(4) Im Falle von

1.

erheblichen, kontinuierlichen oder regelmäßig wiederkehrenden Abweichungen bei der Geschwindigkeit oder bei anderen Dienstequalitätsparametern zwischen der tatsächlichen Leistung der Internetzugangsdienste und der vom Anbieter der Internetzugangsdienste gemäß Artikel 4 Absatz 1 Buchstabe a bis d der Verordnung (EU) 2015/2120 angegebenen Leistung, die durch einen von der Bundesnetzagentur bereitgestellten oder von ihr oder einem von ihr beauftragten Dritten zertifizierten Überwachungsmechanismus ermittelt wurden, oder

2.

anhaltenden oder häufig auftretenden erheblichen Abweichungen zwischen der tatsächlichen und der im Vertrag angegebenen Leistung eines Telekommunikationsdienstes mit Ausnahme eines Internetzugangsdienstes,

ist der Verbraucher unbeschadet sonstiger Rechtsbehelfe berechtigt, das vertraglich vereinbarte Entgelt zu mindern oder den Vertrag außerordentlich ohne Einhaltung einer Kündigungsfrist zu kündigen. Bei der Minderung ist das vertraglich vereinbarte Entgelt in dem Verhältnis herabzusetzen, in welchem die tatsächliche Leistung von der vertraglich vereinbarten Leistung abweicht. Ist der Eintritt der Voraussetzungen von Satz 1 Nummer 1 oder 2 unstreitig oder vom Verbraucher nachgewiesen worden, besteht das Recht des Verbrauchers zur Minderung so lange fort, bis der Anbieter den Nachweis erbringt, dass er die vertraglich vereinbarte Leistung ordnungsgemäß erbringt. Im Falle des vollständigen Ausfalls eines Dienstes ist eine erhaltene Entschädigung nach § 58 Absatz 3 auf die Minderung anzurechnen. Für eine Kündigung nach Satz 1 ist § 314 Absatz 2 des Bürgerlichen Gesetzbuchs entsprechend anzuwenden. Für die Entschädigung des Anbieters im Falle einer Kündigung nach Satz 1 gilt § 56 Absatz 4 Satz 2 bis 4 entsprechend.

(5) Die Bundesnetzagentur kann die unbestimmten Begriffe der erheblichen, kontinuierlichen oder regelmäßig wiederkehrenden Abweichung bei der Geschwindigkeit nach Absatz 4 Satz 1 Nummer 1 sowie der anhaltenden oder häufig auftretenden erheblichen Abweichungen nach Absatz 4 Satz 1 Nummer 2 nach Anhörung der betroffenen Kreise durch Allgemeinverfügung konkretisieren.

These continued deviations are clearly a continued breach of contract on O2’s side.

Hallo!

Ich kündige meinen Vertrag mit O2 genau wegen des schlechten Kundenservice.

Ich bin bereit, mehr für qualitativ hochwertige Kommunikationsdienste zu bezahlen.

Es reicht mir, billig für den Mangel an Dienstleistungen zu zahlen.