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simcard related issue

  • November 28, 2025
  • 1 Antwort
  • 9 Aufrufe
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i have received bill of simcard but it is too much 109 euro whay that much and i need to close my sim as soon as possible i am unable to spent that much money every month

 

o2_Giulia, 28.11.2025, 18:47: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu  English O₂ Community: Mobile

Lösung von o2_Giulia

Hello ​@SoniaSonia,

welcome to our o2 Community 😀 

If your bill is suddenly higher than expected, it's understandably alarming. It's always a good idea to investigate the exact reason. Your bill includes a detailed list of each item. Have you checked it? Which charges are you referring to?

For example, the reason could be the initial connection fee, international calls, calls to premium-rate numbers, etc.

We're happy to help if you have questions about specific items.

Contract cancellations cannot be submitted here in the community. Please use our online cancellation form if necessary.

Best regards

Giulia

    1 Antwort

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • November 28, 2025

    Hello ​@SoniaSonia,

    welcome to our o2 Community 😀 

    If your bill is suddenly higher than expected, it's understandably alarming. It's always a good idea to investigate the exact reason. Your bill includes a detailed list of each item. Have you checked it? Which charges are you referring to?

    For example, the reason could be the initial connection fee, international calls, calls to premium-rate numbers, etc.

    We're happy to help if you have questions about specific items.

    Contract cancellations cannot be submitted here in the community. Please use our online cancellation form if necessary.

    Best regards

    Giulia

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