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Sim Delivery issue

  • August 20, 2026
  • 2 Antworten
  • 13 Aufrufe
A
Besucher:in

I have not received my O2 sim card yet. It has been more than two weeks. I checked the O2 logistics area and it turns the O2 customer service person who booked the sim, they put wrong address for delivery.

Last week I tried calling customer service again to change the address and they said they did but it is not reflected anywhere and still haven’t received the sim.

Moved from o2 SIM Karte → English: Mobile // o2_Rebecca, 20.08.2026 15:44 Uhr

2 Antworten

o2_Rebecca
  • o2_RebeccaModeratorin
  • Moderatorin
  • August 20, 2026

Hello ​@abhiberlin and welcome to our community 🌻

I’m sorry that your SIM still hasn’t arrived and that a mistake has been made with the delivery address :/

Is the SIM in question for a brand new contract, or is it a replacement/eSIM for an existing contract?

Do you have the possibility to change address in Mein o2 yourself and order it again?

Kind regards, Rebecca

Das passende FAQ für (fast) jede Situation 🤓👉 https://hilfe.o2online.de/knowledge-base
A
Besucher:in
  • abhiberlin
  • Autor
  • Besucher:in
  • August 20, 2026

Hi Rebecca, thank you for the warm welcome :)

It is a brand new contract (o2 Data S Flex).

I thought of changing address from my side but I can’t find the option anywhere. That is why I called customer service on Monday and the person said they have changed and the sim will arrive on correct address but I don’t see it reflected anywhere.

Kind regards, Abhinav

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