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I cannot unlock my SIM card. Basically because I no longer have the original paper that displays my PIN and PUK number. Is there any way the O2 team can assist? I can only be reached at XXXXX

 

Edit o2 Antje: Verschoben in die Englisch Community sowie persönliche Daten entfernt

Hello @jebby, welcome at our community.

Are you already registered at Meino2 oder the Meino2 App? You can find the PIN and PUK there.

If this doesn´t work, you have to call the hotline.

Kind regards, Ines.

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