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SIM card stopped working after I was abroad

  • May 3, 2023
  • 1 Antwort
  • 40 Aufrufe
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Besucher:in

Hello! After I've been abroad, my SIM-card stopped working! What should I do?

Edit o2_Bianca: Moved from o2 Prepaid to English o2 Community mobile.

Lösung von o2_Giulia

Hello @olgademyan,

welcome to our o2 Community 😊

I'm sorry your SIM card isn't working. Is it a prepaid card and is there sufficient credit on the card?

Has it not been used and charged for a slightly longer period of time? The card may then have to be recharged in order for it to be reactivated. This is also possible with a small amount.

Please let us know if you still need support.

Best regards

Giulia

1 Antwort

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • May 8, 2023

Hello @olgademyan,

welcome to our o2 Community 😊

I'm sorry your SIM card isn't working. Is it a prepaid card and is there sufficient credit on the card?

Has it not been used and charged for a slightly longer period of time? The card may then have to be recharged in order for it to be reactivated. This is also possible with a small amount.

Please let us know if you still need support.

Best regards

Giulia

*** Hier geht es zum Weihnachtsgewinnspiel: https://hilfe.o2online.de/o2-news-3/o2-community-weihnachtsgewinnspiel-2025-herzlich-willkommen-in-unserer-weihnachtsbaeckerei-659597 ***
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