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Sim card stolen

  • Jan. 22, 2025 2:31 PM UTC
  • 5 Antworten
  • 36 Aufrufe
Einsteiger:in
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Hello,

I would like to verify that my SIM card is blocked

Lösung von o2_Bianca

Hello ​@schr97,
i understand that you would like to activate a new SIM card so that you can be reached again. The activation of a SIM card is only possible in Germany. When you are back in Germany, you can activate the eSIM you have requested directly.
Kind regards Bianca

Zur Antwort springen

    5 Antworten

    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • Jan. 22, 2025 5:33 PM UTC

    Hello ​@schr97,
    thank you for contacting us again in the community with your question. I was happy to look it up for you. The SIM card for the phone number -788 has been blocked by us and can no longer be used. Have you already ordered a new SIM card or can we help you with this?
    Kind regards Bianca

    Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
    Einsteiger:in
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    • schr97
    • Autor
    • Einsteiger:in
    • Jan. 22, 2025 5:37 PM UTC

    Hello. I ordered a new eSIM. Now I am in Italy at the moment. I would like to activate my eSIM but I cannot receive any SMS. What can I do?

    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • Jan. 22, 2025 5:41 PM UTC

    Hello ​@schr97,
    the e-Sim can only be activated in the German o2 network. This is not yet possible abroad. How long will you be in Italy?
    Kinde regards Bianca

    Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
    Einsteiger:in
    Forum|alt.badge.img
    • schr97
    • Autor
    • Einsteiger:in
    • Jan. 22, 2025 5:43 PM UTC

    Hello Bianca. Until Sunday. Can you send the QR code via e-mail? It would be the best option.

    o2_Bianca
    • o2_BiancaModeratorin
    • Moderatorin
    • Lösung
    • Jan. 22, 2025 6:13 PM UTC

    Hello ​@schr97,
    i understand that you would like to activate a new SIM card so that you can be reached again. The activation of a SIM card is only possible in Germany. When you are back in Germany, you can activate the eSIM you have requested directly.
    Kind regards Bianca

    Schau mal in unserem digitalen Wohnzimmer vorbei. Es lohnt sich https://g.o2.de/community-treffpunkt
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica