Hello.

I ordered a sim card, but O2 charged it two times.

How can I solve this problem?

Thank you.

Edit o2_Larissa: moved to English o2 Community: Mobile

edit o2_Tobias: threads combined together in one thread

Hi @Adsah ,
welcome to our community
According to your invoice, 2 SIM cards were sent with different order data. Did you also get 2?
Kind regards
Larissa

Hello.

I got only one sim card.

BR,

Adnan

Hello @Adsah,

to have a look into this I will send you a private message asking for some data and verification, you will find this message in your inbox :-)

Regards,

Lars

Hello @Adsah,

I recieved all information and had a look into this.

There was no double charge,, in fact there were two SIM cards that have bee nactivated. The first SIM was ordered roughly two months ago and just activated on the 11th, while a new one was already ordered. This new SIM was activated on the 17th so twi SIM activations have been charged.

Regards,

Lars

Hello.

2 months ago, I started to use e-sim.

Wasn't it free? 

BR 

Adnan

Hello @Adsah,

the change from a classical SIM card to an eSIM will be billed as if it was a change from one SIM to a new one, it is not free, sorry :-/

Regards,

Lars