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Sim card price two times charged

  • September 26, 2021
  • 7 Antworten
  • 72 Aufrufe
A
Besucher:in

Hello.

I ordered a sim card, but O2 charged it two times.

How can I solve this problem?

Thank you.

 

 

 

Lösung von o2_Lars

Hello @Adsah,

I recieved all information and had a look into this.

There was no double charge,, in fact there were two SIM cards that have bee nactivated. The first SIM was ordered roughly two months ago and just activated on the 11th, while a new one was already ordered. This new SIM was activated on the 17th so twi SIM activations have been charged.

Regards,

Lars

    7 Antworten

    A
    Besucher:in
    • Adsah
    • Autor
    • Besucher:in
    • September 25, 2021

    Hello.

    I ordered a sim card, but O2 charged it two times.

    How can I solve this problem?

    Thank you.

    Edit o2_Larissa: moved to English o2 Community: Mobile

    edit o2_Tobias: threads combined together in one thread

    o2_Larissa
    • o2_LarissaTeam
    • Team
    • September 26, 2021

    Hi @Adsah ,
    welcome to our community :blush:
    According to your invoice, 2 SIM cards were sent with different order data. Did you also get 2?
    Kind regards
    Larissa

     

    A
    Besucher:in
    • Adsah
    • Autor
    • Besucher:in
    • September 26, 2021

    Hello.

    I got only one sim card.

    BR,

    Adnan

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • September 27, 2021

    Hello @Adsah,

    to have a look into this I will send you a private message asking for some data and verification, you will find this message in your inbox :-)

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • September 30, 2021

    Hello @Adsah,

    I recieved all information and had a look into this.

    There was no double charge,, in fact there were two SIM cards that have bee nactivated. The first SIM was ordered roughly two months ago and just activated on the 11th, while a new one was already ordered. This new SIM was activated on the 17th so twi SIM activations have been charged.

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
    A
    Besucher:in
    • Adsah
    • Autor
    • Besucher:in
    • September 30, 2021

    Hello.

    2 months ago, I started to use e-sim.

    Wasn't it free? 

    BR 

    Adnan

     

     

     

    o2_Lars
    • o2_LarsModerator
    • Moderator
    • October 7, 2021

    Hello @Adsah,

    the change from a classical SIM card to an eSIM will be billed as if it was a change from one SIM to a new one, it is not free, sorry :-/

    Regards,

    Lars

    ≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
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