I recently moved and had to cancel my internet. Now my phone is saying that my sim card is not preauthorized and I cannot make or receive phone calls.
Edit o2_Larissa 30.07.2022/ 19:07: moved from o2 SIM-Karte: Bestellung & Aktivierung to English o2 Community: Mobile
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Do you mean not activated? I am not sure what you moving has to do with your SIM card. Please provide a bit more information on your problem.
After applying for internet cancelation it says Sim 2 not provisioned. I have been using the phone without problem for over 2 years. Should I just add more money to my account balance? It does say 0 which is also odd as I had a positive balance on Thursday.
I just checked, and they definitely stole my money. Do I just apply for a new plan?
Hey @Bijski, welcome to the Community Are you able to make phone calls by now?
Do I understand this rightly? You are saying that:
I recently moved and had to cancel my internet.
Is it possible that you may have terminated the contract and therefore:
Now my phone is saying that my sim card is not preauthorized and I cannot make or receive phone calls.
If so, I would suggest to reactivate your contract and you could use ur phone as usual. Beste Matea
I added money to my account, and purchased a new tariff, but that also stopped working after 2 weeks. I've since moved to a different carrier.
Hey @Bijski,
i’m very sorry for the delayed response Is there anything we can do to help you?
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