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sim card activation

  • August 30, 2025
  • 11 Antworten
  • 105 Aufrufe

Forum|alt.badge.img

I bought a homespot 100m flex and my sim card is not active and it’s not working. What should i do

 

Edit o2_Kathi 30.08.25 Moved from the section Broadband & Landline to Mobile

Lösung von Amirkh88

I called the support team and they active it, thank you very much 

11 Antworten

Bumer
Legende
  • August 30, 2025

o2_Kathi
  • Moderatorin
  • August 30, 2025

Hello ​@Amirkh88.

Thank you for contacting us—I would like to welcome you to our community 😊

Where did you purchase the SIM card, and were you able to activate it using the link provided by Bumer?


Forum|alt.badge.img
  • Autor
  • Einsteiger:in
  • August 30, 2025

It gives an error .

Fehler bei der Aktivierung

Die Aktivierung konnte leider nicht durchgeführt werden. Bitte versuchen Sie es später erneut oder wenden Sie sich an die Hotline.

Erneut versuchen


Forum|alt.badge.img
  • Autor
  • Einsteiger:in
  • August 30, 2025

And I purchased it from your website 


o2_Kathi
  • Moderatorin
  • August 31, 2025

@Amirkh88 Sorry to hear you got the error message. Were you able to try activating it again? Did it work this time?


Forum|alt.badge.img
  • Autor
  • Einsteiger:in
  • Lösung
  • September 1, 2025

I called the support team and they active it, thank you very much 


o2_Daniela
  • Moderatorin
  • September 1, 2025

@Amirkh88 

thank you for your feedback. We're glad that customer service was able to help you and activate your SIM card. Enjoy surfing the web😊

Feel free to contact us again if you have any further questions.🙂

Best regards 
Daniela


Forum|alt.badge.img
  • Autor
  • Einsteiger:in
  • September 1, 2025

And why it's working on my phone but not one the router, the wlan light is blue and 5G/4G is red and rest off them are off. 


o2_Daniela
  • Moderatorin
  • September 3, 2025

Hello ​@Amirkh88,

thank you for your follow-up message. We're sorry to hear that the SIM card in your router
doesn't seem to be working. Have you entered the SIM card PIN in the router? 

Best regards
Daniela


Bumer
Legende
  • September 14, 2025

Zur Info, inzwischen ein weiteres Topic zum gleichen Anliegen eröffnet:

 


Forum|alt.badge.img
  • Autor
  • Einsteiger:in
  • September 14, 2025

I removed the pin with my phone and it says no sim in the router.