sim card

vor 1 Jahr
6 July 2022
7 Antworten
55 Aufrufe

Eoghan
Neuling
0 Antworten

i ordered an s22 with a contract, but it came without a sim card, moreover, i cannot even log into the app or website because it just keeps saying “Aufgrund technischer Probleme können Ihre Daten in Mein O2 derzeit nicht geladen werden. Bitte probieren Sie es später noch einmal oder versuchen es alternativ in der Mein O2 App.”. please fix this issue so i can use the data i am paying for, or at least let me log into the app, this has been a very poor experience so far.

Edit by MXP_Alex: Moved to English o2 Community

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Lösung von o2_Manuela 8 July 2022, 12:20

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7 Antworten

o2_Manuela
Team
4991 Antworten
vor 1 Jahr
8 July 2022
Lösung

Hello @Eoghan ,

welcome to our community! 😊

The smartphone did arrive but no sim card?

Normally the sim card arrives earlier than the smartphone because it is send via mail (letter).

Has the sim card arrived in the meantime?

Did you try to register your phone in Mein o2?

You can register the contract (sim card) after it has been activated.

Best regards,

Manuela

thomashoing
Neuling
3 Antworten
vor 1 Jahr
8 July 2022

I have the same problem waiting now 2 weeks, with no login, no SIM card, no information really really bad experience, just want to know if my sim card is on the way haha is there ANYONE who can help me

o2_Kurt
Moderator
17979 Antworten
vor 1 Jahr
9 July 2022

Hi @thomashoing ,

have you also received the phone? If so, have you managed to get a hold of the bill for the phone? You can register your account for the phone here, using the bill as reference:

Bei o2 Registrieren und Vorteile nutzen: Jetzt anmelden (o2online.de)

You can also check on your order here;

https://www.o2online.de/vt-order-status/bestellstatus

I’d advise checking the status on a pc or mac. The possible verification mail for your access can be take a few minutes. If the status shows that the SIM has been sent out since a few weeks, please let us know. We’ll then switch to personal messages in order to get a replacement going.

Best regards,
Kurt