scam from o2

Hello everyone,

I have been scammed by someone from o2. On 03/16/2026 i have received a call from employee from o2 that said that my contract has expired and he have offered me since i was a member since 2023 to renew my contract with some benefits like that my monthly payment is going to be 26 euros and i will have 100GB. On the very next month when i was checking my banking application i saw that i have been charged for almost 46 euros, or course i have called o2 to look for my rights and the employee there said that he spoke with his ' 'Administrator ' ' and everything has been taken care of. He said that I will receive an information regarding the situation but I didn't receive anything. Couple of day ago I called again to see what is going on why nothing has been changed, I have explained the whole situation like I am now for 4th time and nobody gave me any information. I asked the lady that I spoke the last time to tell me what is going to happened and she told me that I have to pay at least 4 to 5 months 46 euros and then I can discuss discount on my monthly payment, which is ridiculous when I have signed a contract for 26 euros. And until today I don't have any information. Thank you for your time taken seeing my problem 

Kind Regards,

Axie 

Edit o2_Daniela 20.04.26 moved from o2 Mobilfunk: Vetrag & Tarife to English o2 Community: Mobile