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Router returned but loan fee still charged

  • August 15, 2022
  • 7 Antworten
  • 29 Aufrufe
B
Einsteiger:in

Hi all, 

I have terminated my Homspot contract some time ago, and have returned my Homespot router (to a O2 Shop) weeks ago. However, my loan fee to the Homespot router is still charged.


Even worse is that all of my O2 customer accounts have gone invalid as my contract has been terminated. 

Is there anyway I can fix this?

Many thanks for any possible help in advance. 
 

Lösung von o2_Andrea

Dear @berythium ,

your Homespot is not a rental version, but a purchase version that you pay off with 2.50 euros for 48 months. This Homespot is yours and cannot be returned to us at the end of your mobile contract. You should therefore go to the shop and get your router back, because you have to continue paying it off until March 8th 2024.

Kind regards,

Andrea

7 Antworten

o2_Manuela
  • o2_ManuelaTeam
  • Team
  • August 17, 2022

Hello @berythium , 

do you had a HomeSpot router for rent or did you buy the router with a payment by installments?

What exactly did the colleagues in our shop tell you?

Did you get a confirmation that the router arrived successfully?

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
B
Einsteiger:in
  • berythium
  • Autor
  • Einsteiger:in
  • August 17, 2022

Hi, 

I had a router for rent. 

Your colleague in the O2 shop did some check with the Serial number of the router. He had no clue how to deal with it at the spot so he asked me to leave the router with him. 

I did not receive any confirmation or notification from O2 afterwards.

Thanks for your help.

o2_Manuela
  • o2_ManuelaTeam
  • Team
  • August 18, 2022

Hello @berythium , 

okay thank you for your reply.

Let us change to private messages so I can ask some data from you and take a deeper look in the systems.

You will get a private message from o2_Support shortly.

 

Best regards, 

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
o2_Manuela
  • o2_ManuelaTeam
  • Team
  • September 1, 2022

Hello @berythium , 

I deactivated the communication via private message because I did not get an answer from you.

If you need further support, just write here. 😊

 

Best regards, 🌸

Manuela

Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
B
Einsteiger:in
  • berythium
  • Autor
  • Einsteiger:in
  • September 12, 2022

Hello,

I was trying to find a customer number that fit your description but I could not. Is there any suggestion how I can proceed?

Many thanks!

o2_Andrea
  • o2_AndreaTeam
  • Team
  • September 15, 2022

Dear @berythium ,

I have replied to you again in the private message.

Kind regards,

Andrea

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o2_Andrea
  • o2_AndreaTeam
  • Team
  • Lösung
  • September 21, 2022

Dear @berythium ,

your Homespot is not a rental version, but a purchase version that you pay off with 2.50 euros for 48 months. This Homespot is yours and cannot be returned to us at the end of your mobile contract. You should therefore go to the shop and get your router back, because you have to continue paying it off until March 8th 2024.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
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