Roaming Plus 2 plan still charging me monthly AFTER cancellation...

Hello. 

But UK is incl EU Roaming till 31.12.2025. why did you booked a pack for it? 

Roaming Plus 1 month 9,99€ 

Roaming Plus 24 month 4,99€ 

What shows page 2 from the invoice for 4€? 

As I said in my original post - the first payment was for 1 month - so I paid 10,00 euro. Then the second payment - is now showing renewal for 1 month at 4,00 euro… 

It is continuing to renew - and I only want to have it removed because my monthly invoice is now 4,00 euro more for a service that I was informed would only run for a single month… 

As for why I booked it, was because I did not know that information until after booking it and receiving a message from O2 via SMS when I landed. I then cancelled the Roaming Plus Pack but it has not been removed… 

The second page shows the following for the Roaming Plan - 

Roaming Plus (1 Monat) - vom13.06.2025 bis 24.06.2025) - 3,35 + 19% MWST at 4,00 

As you can see, it’s not May anymore… The latest one shows the same, but from the 16th of July to 17th of August at the same value… 

My question primarily is, why am I able to book it but not cancel it through the app? It’s a disaster trying to figure out anything on the app.. 

You booked it on May 24, so it was billed on June 24. The billing spanned two service periods, so it appears on two invoices. In the first one, it should be a pro rata EUR 6.

Hi ​@IllKnightmare 

welcome to our community. Nice to meet you. 🙂

Bollermann and Bumer are completely right. The package is useless in UK until December 31th 2025. 

Your billing period starts in the middle of each month so the payment for the package is divided in two halfes. 

As it it cancelled by now you won’t get any further billings.

Greetings 

Manga

​@o2_Manga - as I had stated in the reply, I am aware that it’s useless in the UK - I was not aware of that fact until the plane touched the ground and I got an SMS from O2 informing me. So it’s kind of redundant. I booked it not knowing the UK is still in the plan until end of 2025. 

I’m trying to find out primarily how to prevent it being renewed yet again, if it does, then I will report back here. 

​@IllKnightmare 

the package is already cancelled, I could not find our if you did it yourself or got assistance by customer support. So it won’t be charged again. 

Greetings

Thanks for looking into it. I’ll check back for the next invoice date if there should be any issues.

The pack was terminated automatically because it expires automatically. Now you have the Standard Roaming Plus Pack active.

​@IllKnightmare Feel free to contact us here at any time if you have any questions on this or any other topic and we can provide support 🤗