Return Confirmation Received Despite No Cancellation Request.

vor 1 Stunde
Okt. 30, 2026 7:58 AM UTC
4 Antworten
16 Aufrufe

mahinbinmohammad
Besucher:in

Hi o2 team! I placed an order for an iPhone 17 Pro without a contract and received a confirmation email stating that my order had been handed over to DHL for delivery.

I have been patiently waiting for my parcel for several days. However, today I unexpectedly received an email confirming the return of my order.

I would like to clarify that I never cancelled my order or requested a return. I am therefore very concerned and confused about why my order is being returned without my authorization.
edit o2_Solveig: 30 October 2026, 09:44 moved from o2 My Handy Financing -> English Community

o2_Solveig
Moderatorin
vor 59 Minuten
Okt. 30, 2026 8:51 AM UTC

Hello @mahinbinmohammad ,
welcome to our o2 Community 😀
Have you phoned the helpline in the last few days?
It says here that the order was cancelled due to an attempted fraud.
It looks to me as though you got in touch yourself and cancelled the order.
If this was a mistake, please just place the order again.
Kind regards,
Solveig