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Request to switch from pSIM to eSIM - Order No. xxxxx

Besucher:in
Hello,
I noticed my prepaid order status shows "o2 Loop PayGo / pSIM 5GNSA," which seems to be a physical SIM card. My order number is xxxxxx.
I actually intended to apply for an eSIM so I can activate it immediately. Since the order is still "In Bearbeitung" (In progress), is it possible for an O2 moderator to help me change this order to an eSIM? Or could you guide me on how to cancel this and re-order the eSIM version?
Thank you very much for your time and help!
Edit o2_Gerrit 26.10.2026 hidden order number and moved to English O₂ Community: Mobile

    5 Antworten

    Besucher:in
    • ERICKLU
    • Autor
    • Besucher:in
    • October 24, 2026
    Title: Request to switch from pSIM to eSIM - Order No. XXXXXXXXXX
    Body:
    Hello,
    I noticed my prepaid order status shows "o2 Loop PayGo / pSIM 5GNSA," which seems to be a physical SIM card. My order number is XXXXXXXXXX.
    I actually intended to apply for an eSIM so I can activate it immediately. Since the order is still "In Bearbeitung" (In progress), is it possible for an O2 moderator to help me change this order to an eSIM? Or could you guide me on how to cancel this and re-order the eSIM version?
    Thank you very much for your time and help!
    Edit: Never publidh any persdonal data in any public forum. - o2_Lars - 08:15 - 25.10.2026
    Edit o2_Gerrit 26.10.2026 double posting
    Besucher:in
    • ERICKLU
    • Autor
    • Besucher:in
    • October 26, 2026

    Hello, I am writing to follow up on my request. I posted about this yesterday but haven't received a reply yet, and I am getting a bit worried as my order status remains "In Bearbeitung". My order number is xxxxxx. I accidentally ordered a physical SIM (pSIM SGNSA) but I urgently need an eSIM instead so I can activate it immediately. Could an O2 moderator please help me cancel the physical SIM order and guide me on how to re-order/switch to the eSIM version? Thank you so much for your understanding and prompt help!

    Edit o2_Gerrit 26.10.2026 removed personalised data

    Edit o2_Gerrit 26.10.2026 double posting

    Besucher:in
    • ERICKLU
    • Autor
    • Besucher:in
    • October 26, 2026

    URGENT: Request to switch from pSIM to eSIM - Order No. xxxxxx

    Hello, I am writing to follow up on my request. I posted about this yesterday but haven't received a reply yet, and I am getting a bit worried as my order status remains "In Bearbeitung". My order number is xxxxx. I accidentally ordered a physical SIM but I urgently need an eSIM instead. Could an O2 moderator please help me cancel the physical SIM order and guide me on how to switch? Thank you!

    Edit o2_Gerrit 26.10.2026 hidden order number

    The_Voice_70
    Legende
    Forum|alt.badge.img+31

    ​@ERICKLU 

    Please remove the order number. The forum is public. 

    Erster Vertrag: Alice Fun Max Flat analog (11.04.2008), Alice Homebox Wlan 1231 (rot), o2 my Service - Hilfe zur Selbsthilfe: https://www.youtube.com/@o2de. Dir hat eine Antwort weitergeholfen? Prima, dann markiere diese bitte als "Beste Antwort", damit auch andere davon profitieren.
    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • October 26, 2026

    Hello ​@ERICKLU,

    welcome to our o2 Community 🙂

    Please do not post your personal data like your order number for the sake of the security of your data and please di only post one thread per issue for the sake of clarity 🙂

    That is not so nice when your order is not changing.

    As you are logged in with a prospect account, we cannot access your order for data security reasons.

    You can contact our english speaking hotline or send the order number and revoke via our e-mail address for revocations: widerruf@cc.o2online.de

    Best Regards,

    Gerrit

     

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