Request to Cancel iPhone 17 Order and Contract

Hello ​@Pratham16,

I’d like to extend a warm welcome to you here in the o2 Community. We’re glad you reached out to us. 😊 It’s a shame that you’d like to cancel your order and/or contract 😕

Since you’re logged in to the Community with a prospective customer account, we unfortunately don’t have access to your contract details. If you’d like to cancel the contract, you can do so in writing or by phone via our customer service. You can find our contact information here.

Please let us know if you need any further assistance 🙂

Best regards
Daniela

Hi ​@Pratham16,

You should revoke your contract. However, this is only possible if you did not sign the contract in person at a store.

You can find all the information here in English: 

Best regards,
Alex

​@Pratham16 MXP_Alex has provided a helpful tip here - did you sign the contract and pick up the phone at the store, or did you order it online from us? When exactly did that happen? Please note that for contracts concluded online or over the phone, you have a 14-day right of withdrawal.

​@MXP_Alex  I have ordered it online from the store so I can go to store again and withdraw my contract right ? 

​@Pratham16 So, you're referring to signing the contract in person at one of our stores? Please visit that store again to discuss your request for cancellation. Feel free to let us know here how it turned out 😊