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Request for Tariff Correction: Wrong mobile plan (55€ instead of 20€) – Want to keep the device.

  • December 29, 2025
  • 2 Antworten
  • 22 Aufrufe
A
Besucher:in

Hello,

I am writing because there was a mistake with my recent order over the phone. I requested a mobile plan for approximately 20 €, but I received a contract for 55.98 € instead.

I want to keep the iPhone 17 Pro, but the mobile tariff is much more expensive than what was agreed upon during the call. I did not give permission for a 55 € plan.

Could a moderator please help me to:

  1. Correct the mobile plan to the 20 € version we originally discussed.

  2. Ensure that my hardware discount for the phone remains active.

I would like to resolve this without canceling the whole order, as I want to keep the device. Thank you for your help.
 

 

o2_Giulia, 29.12.2025, 09:28: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Lösung von o2_Giulia

Hello ​@armaghan841945,

welcome to our o2 Community 😀

It's always unpleasant when the bill is higher than expected.

Please check why the invoice shows this amount. Often, the first bill also includes the one-time connection fee (€49.99). The monthly fees are then calculated proportionally.

You can find your invoice online in PDF format here: www.o2.de/rechnung/aufstellung

Please let us know if you have any further questions.

Best regards

Giulia

 

2 Antworten

schluej
Legende
  • schluej
  • December 29, 2025

Moin Moin,

You have to withdraw (widerrufen) the contract. There is no other way.

If the contract is not older than 14 days then send a widerruf to widerruf@cc.o2online.de

More information you could find her https://www.o2online.de/assets/blobs/agb/agb-widerrufsbelehrung-mobilfunk-privatkunden/

If the contract is older than 14 days and you have not send an agreement to O2 (e.g. link in a email) than please contact the Verbraucherzentrale.

If you have click on the link, than you can’t change it until the 24 Month are over.

Live long and prosper 🖖
o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • December 29, 2025

Hello ​@armaghan841945,

welcome to our o2 Community 😀

It's always unpleasant when the bill is higher than expected.

Please check why the invoice shows this amount. Often, the first bill also includes the one-time connection fee (€49.99). The monthly fees are then calculated proportionally.

You can find your invoice online in PDF format here: www.o2.de/rechnung/aufstellung

Please let us know if you have any further questions.

Best regards

Giulia

 

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