I hope someone from o2 can answer

Hallo,

das ist kein Livemedium hier. Bitte etwas geduld bis ein Mitarbeiter sich das anschaut, pushen hat genau die gegenteilige Wirkung. Wenn es eilig ist bitte die Hotline oder den Chat nutzen.

Hello @Sandroschubert 

Thank you for your advice on using the hotline or chat for immediate assistance. I understand that this forum isn't a live medium, and I appreciate your guidance.

I would like to update that, fortunately, a couple of hours after your response, my issue was resolved. I received an SMS from O2 informing me about a goodwill refund, which I am very grateful for. This swift resolution is much appreciated and reflects well on O2's commitment to customer service.

While I was initially taken aback by the tone of your previous response in this forum, I'm glad that the matter has been addressed satisfactorily. I believe that constructive and respectful dialogue is key in customer support forums and hope that this can be a continued practice in the future.

Thank you once again for your assistance and for the resolution of my concern.

Best regards,

Which tone exactly? I just told you that pushing is counterproductive. Please take this into account in the future.

Hey @yudberlin 
happy new year!

I'm pleased that your issue was resolved so quickly. If you still need help, please let me know.

Just a little info: Sandroschubert is not an o2 employee, but a community member, just like you! 

Greetings,
Flo