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Request for Refund: Accidental Subscription to O2 Prepaid Data Pack M

Y
Neuling

Greetings,

I recently switched to O2 Loop because I had insufficient credit in my account. To rectify this, I added credit to my account. However, I unintentionally subscribed to the O2 Prepaid Data Pack M and was charged for it. Realizing my mistake shortly thereafter (few minutes), I promptly unsubscribed and instead subscribed to the O2 Prepaid S plan, incurring an additional charge.

I kindly request a review of my situation and would greatly appreciate it if you could consider issuing a refund for the charge associated with the O2 Prepaid Data Pack M subscription.

Thank you in advance for your assistance.

 

Lösung von yudberlin

Hello @Sandroschubert 

Thank you for your advice on using the hotline or chat for immediate assistance. I understand that this forum isn't a live medium, and I appreciate your guidance.

I would like to update that, fortunately, a couple of hours after your response, my issue was resolved. I received an SMS from O2 informing me about a goodwill refund, which I am very grateful for. This swift resolution is much appreciated and reflects well on O2's commitment to customer service.

While I was initially taken aback by the tone of your previous response in this forum, I'm glad that the matter has been addressed satisfactorily. I believe that constructive and respectful dialogue is key in customer support forums and hope that this can be a continued practice in the future.

Thank you once again for your assistance and for the resolution of my concern.

Best regards,

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5 Antworten

Y
Neuling
  • yudberlin
  • Autor
  • Neuling
  • 2 Antworten
  • 27. Dezember 2023

I hope someone from o2 can answer

Sandroschubert
Legende

Hallo,

das ist kein Livemedium hier. Bitte etwas geduld bis ein Mitarbeiter sich das anschaut, pushen hat genau die gegenteilige Wirkung. Wenn es eilig ist bitte die Hotline oder den Chat nutzen.

Keine Signatur - dies wurde durch e.I. geschrieben.
Y
Neuling
  • yudberlin
  • Autor
  • Neuling
  • 2 Antworten
  • Lösung
  • 27. Dezember 2023

Hello @Sandroschubert 

Thank you for your advice on using the hotline or chat for immediate assistance. I understand that this forum isn't a live medium, and I appreciate your guidance.

I would like to update that, fortunately, a couple of hours after your response, my issue was resolved. I received an SMS from O2 informing me about a goodwill refund, which I am very grateful for. This swift resolution is much appreciated and reflects well on O2's commitment to customer service.

While I was initially taken aback by the tone of your previous response in this forum, I'm glad that the matter has been addressed satisfactorily. I believe that constructive and respectful dialogue is key in customer support forums and hope that this can be a continued practice in the future.

Thank you once again for your assistance and for the resolution of my concern.

Best regards,

Sandroschubert
Legende

Which tone exactly? I just told you that pushing is counterproductive. Please take this into account in the future.

Keine Signatur - dies wurde durch e.I. geschrieben.
o2_Flo
  • o2_FloTeam
  • Team
  • 13177 Antworten
  • 1. Januar 2024

Hey @yudberlin 
happy new year!

I'm pleased that your issue was resolved so quickly. If you still need help, please let me know.

Just a little info: Sandroschubert is not an o2 employee, but a community member, just like you! 

Greetings,
Flo

Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
Sandroschubert
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