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Rejection of Recent Order

  • October 2, 2023
  • 2 Antworten
  • 32 Aufrufe
A
Besucher:in

I have been a loyal O2.de customer and have already purchased four other Apple devices from your website without any issues. However, I received rejection emails for my last two orders, which were placed on Saturday and Sunday, October 2nd, respectively.

I am puzzled by this rejection as I have never encountered such an issue before. My intention is to purchase an Apple Watch.
What was the problem and what should I do?

 

Edit o2_Sven 04.10.2023/18:43: Moved thread from English o2 Community: Broadband & Landline to Mobile

Lösung von bs0

In the rejection email it tells you what you can do. Write to the address provided. Nobody here has any information on credit checks.

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • Lösung
    • October 2, 2023

    In the rejection email it tells you what you can do. Write to the address provided. Nobody here has any information on credit checks.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    RhobarDerIII
    o2_Sven
    A
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • October 4, 2023

    Hello @Amira Mira,

    welcome to the o2 Community 💙.

    We do not know the exact reasons behind a rejection, that is all handled by the “Auskunftsstelle”. The address for any inquiries should be within the email that you’ve received.
    Should you have any further questions, feel free to ask them here.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr
    RhobarDerIII
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