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receiving fees even after deactivating my SIM


Hello,

I have deactivated my O2 number in September and I paid the full required fee (advanced payment of 3 months) however I keep receiving fees , last month I received a bill that I have to pay 1,2 euro and I paid using bank transaction, today I received one stating that I have a fee of 4 euro since the last transaction couldn’t be done using direct debit so I would like to ask about the reason I keep receiving bills even though I already paid everything? Why would I still receive fees even after my number is deactivated and my contract is canceled?

 

edit o2_Tobias: moved from “o2 Mobilfunk: Rechnung” to our English Community

o2_Tobias vor 2 Jahren

Hi @Roralror

welcome to our English Community. 

As I see you already received some replies in German for the same topic: 

If German is not a great problem for you, I prefer to continue there. 

 

Loving greetings,

Tobias

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Hi @Roralror

welcome to our English Community. 

As I see you already received some replies in German for the same topic: 

If German is not a great problem for you, I prefer to continue there. 

 

Loving greetings,

Tobias

Thank you, I speak a little bit of German so I think it would be fine, thank you for your reply