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Received Phone today, Awaiting Sim


Hi, I have received my phone today, but I still have not received my sim card. How long will it take to receive a sim card?

Edit:o2_Lea/19.03.25/Moved from o2 sim card to english:mobile

Lösung von jsc

Up to 5-6 days, after you received your phone...

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War das hilfreich für dich?

10 Antworten

jsc
Meister/In
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  • Meister/In
  • 6078 Antworten
  • Lösung
  • 18. März 2025

Up to 5-6 days, after you received your phone...


  • Autor
  • Neuling
  • 3 Antworten
  • 19. März 2025

Thanks. But I ordered Esim. Even Esim will take such a time?


jsc
Meister/In
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  • Meister/In
  • 6078 Antworten
  • 19. März 2025

Yes, because its also a letter...


  • Autor
  • Neuling
  • 3 Antworten
  • 19. März 2025

Oh ok Jsc, thanks. Also can you guide me when and how can I log in to O2 app? Whenever I try to log in it says my account is community account and hence cannot be logged in.


jsc
Meister/In
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  • Meister/In
  • 6078 Antworten
  • 19. März 2025

When you have your Phone No., and the SIM was activated, you must register your number on o2 Webpage, before please log out of the community...


o2_Lea
  • Moderatorin
  • 4284 Antworten
  • 19. März 2025

Hello ​@mahroz,

Welcome to our o2 Community.😊

It's great that jsc has already been able to help you. Exactly, the letter with the eSIM documents will arrive by post. Once you have activated the SIM, you can register in our customer portal (https://www.o2online.de/mein-o2/). I hope the post gets to you quickly! :)


  • Autor
  • Neuling
  • 3 Antworten
  • 21. März 2025

Thanks JSC and Lea for you kind support. One quick question, I haven’t received any tracking number / information of esim card (neither dhl nor dpd), however I am continuously receiving emails from o2 to activate my sim card. Why is that?


jsc
Meister/In
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  • Meister/In
  • 6078 Antworten
  • 21. März 2025

For a letter by DHL you get no tracking no. , thats normal...


o2_Lea
  • Moderatorin
  • 4284 Antworten
  • 23. März 2025

Of course, we are always happy to help you here ​@mahroz. I can agree with jsc again here. Unfortunately you cannot track the letter. When did you order the sim?


o2_Lea
  • Moderatorin
  • 4284 Antworten
  • 28. März 2025

Hey ​@mahroz,

How are things looking for you at the moment? Have you received the letter in the meantime?


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