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Received Phone today, Awaiting Sim


Hi, I have received my phone today, but I still have not received my sim card. How long will it take to receive a sim card?

Edit:o2_Lea/19.03.25/Moved from o2 sim card to english:mobile

Lösung von jsc

Up to 5-6 days, after you received your phone...

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10 Antworten

jsc
Legende
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  • Legende
  • Lösung
  • März 18, 2025 2:00 PM UTC

Up to 5-6 days, after you received your phone...


  • Autor
  • Besucher:in
  • März 19, 2025 10:57 AM UTC

Thanks. But I ordered Esim. Even Esim will take such a time?


jsc
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  • Legende
  • März 19, 2025 10:59 AM UTC

Yes, because its also a letter...


  • Autor
  • Besucher:in
  • März 19, 2025 11:03 AM UTC

Oh ok Jsc, thanks. Also can you guide me when and how can I log in to O2 app? Whenever I try to log in it says my account is community account and hence cannot be logged in.


jsc
Legende
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  • Legende
  • März 19, 2025 11:05 AM UTC

When you have your Phone No., and the SIM was activated, you must register your number on o2 Webpage, before please log out of the community...


o2_Lea
  • Team
  • März 19, 2025 2:43 PM UTC

Hello ​@mahroz,

Welcome to our o2 Community.😊

It's great that jsc has already been able to help you. Exactly, the letter with the eSIM documents will arrive by post. Once you have activated the SIM, you can register in our customer portal (https://www.o2online.de/mein-o2/). I hope the post gets to you quickly! :)

​


  • Autor
  • Besucher:in
  • März 21, 2025 11:08 AM UTC

Thanks JSC and Lea for you kind support. One quick question, I haven’t received any tracking number / information of esim card (neither dhl nor dpd), however I am continuously receiving emails from o2 to activate my sim card. Why is that?


jsc
Legende
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  • Legende
  • März 21, 2025 11:10 AM UTC

For a letter by DHL you get no tracking no. , thats normal...


o2_Lea
  • Team
  • März 23, 2025 11:57 AM UTC

Of course, we are always happy to help you here ​@mahroz. I can agree with jsc again here. Unfortunately you cannot track the letter. When did you order the sim?


o2_Lea
  • Team
  • März 28, 2025 11:49 AM UTC

Hey ​@mahroz,

How are things looking for you at the moment? Have you received the letter in the meantime?