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Raise complaint about last invoice

  • October 25, 2023
  • 1 Antwort
  • 19 Aufrufe
Z
Besucher:in

Hi Team,

I have been wrongly charged with failure to return the router device in my new invoice. It shows around 107 euros as fine for this. i already pay a rental payment each month what is the problem then

it says 

Einmalgebühren
Schadensersatz für nicht zurückgesendete Leihgeräte - 12.10.2023.

i dont have any other rental equipment from o2 other than the router 

 

why they are charging me with this amount

    1 Antwort

    o2_Jennifer
    • o2_JenniferTeam
    • Team
    • November 2, 2023

    Hello and welcome to our community @Zimo ,

    since you have been charged for a router, what tariff do you have?

    Our o2 my Home tariffs include a rental router, which must be returned to us after cancellation. Even if a new router is sent in case of a defect, the old router must be sent back to us.

    Greetings

    Jenni

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