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I have been using O2 prepaid tarif for over 2 years now. I’m considering switching to one of your 24 months sim contracts. Here are few questions I would like to ask:

  • can I do the switch online or do I have to trek to a shop?
  • I assume i will keep my existing O2 number, but will I have to change the physical sim card itself?
  • my prepaid number has got about 10€ credit left. Will I be able to obtain a refund, and if so how?

Hello @MrSki ,

 

thanks for your interest!

You can switch online, even though there is a litte more to it.

You´ll need to first order the contract. While ordering, you can also request the tranfer of your o2 Prepaid number.

 

Or, if that didn´t work for you:

After youve received and activated the card, you´ll be able to request the porting of your number.

For that, you´ll need to set the opt-In on the Prepaid side, the allowance for the transfer (we can take care of this one )

 

After the transfer is complete, just use this form to request the transfer of the remaing funds to your account:

https://www.o2online.de/assets/blobs/pdfs/prepaid-guthabenauszahlung

Just let us know here, if you want us to set the opt-in.

Please make sure, that your pack is cancelled accordingly, so your credits won´t be wasted on that while you´re already using the contract.

 

Viele Grüße,

Kurt

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