Questions about an iPhone Order

Hi, Is it possible to exchange it with my iphone 14 pro max which I also bought from the o2 by the way?

Edit o2_Matze 29.09 18:35  Full quote deleted and posts moved to english board

@Alleto Hi and welcome to our o2 Community \o/ 

Is it possible to exchange it with my iphone 14 pro max

I'm sorry, but what you have in mind is not possible.

Kind regards Matze 

@Alleto Could you please explain this a bit more detailed 

and secondly we acciedently ordered sth from O2 and we would like to return it is it possible to do? Thanks

What did you order from us acciedently? 

@o2_Matze Hi thanks for your response, it was apple watch series 9 and it arrived yesterday and we weren‘t home so it‘s at the DHL paketshop at the moment

@Alleto If you do not want the Apple Watch you must do nothing more. If you do not pick up the package at the post office / DHL, it will be returned to us after seven days. To be on the safe side, you should still write a revocation, which you can also do by e-mail.

Kind regards Matze 

Perfect thank you so much, could you please provide me the email Adress to do so? I appreciate it.

And one more things regarding buying things from O2 in instalments, I was wondering if it‘s also possible to pay the rest of the amount instead of like in 15 more months in just 6 months. 

Hello @Alleto ,

you can always preemptively pay the remaining rates in full if you so desire.

Kind regards, Sven

Hello @o2_Sven how is it possible to do?

Hey @Alleto,

here is our FAQ regarding this topic 

Greetings,
Flo