Hello, my sim card was locked because I entered my PIN incorrectly 3 times (I have the correct one now). I need to restore it but I lost my PUK code and have no access to my account on o2
Help please
Lösung von o2_Andrea
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- Team
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25 November 2022
- Lösung
Dear
welcome to our community. 🌫
Unfortunately, we cannot help you here in the community because we are not allowed to issue a PIN or PUK here. You can only receive it if you call our hotline and give your your four-digit personal customer code or if you call customer service from the my o2 app.
Kind regards,
Andrea
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