PUK not worfking

My sim is locked because of entering wrong pin, and when i enter My PUK it says wrong PUK.

stores are closed, Hotlines are not answered. what should be done??

Edit o2_Vivian: verschoben von Prepaid → o2 English Community: Mobile

if possible, look at the “meinO2” Website.

Tried “mein O2” but no use.

Hello @AP0020, welcome at our community.

The PUK was given to you in the letter with the SIM card. Do you still have this letter?

Please contact the hotline. They can tell you the PUK.

Kind regards, Ines.

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