Hello,I got a new sim card O2. I activated it and it was working fine. Now after I restarted my phone, it is asking for a PIN and says SIM locked. Unfortunately, I don't have the SIM kit and I don't speak much German.
I can't solve my problem via Hotline as I don't speak German.
Can you help me?
Edit by o2_Tatjana: Put two threads together
Hello,I got a new sim card O2. I activated it and it was working fine. Now after I restarted my phone, it is asking for a PIN and says SIM locked. Unfortunately, I don't have the SIM kit and I don't speak much German.
I can't solve my problem via Hotline as I don't speak German.
Can you help me?
Hi!
You can find the new PIN and PUK in “Mein o2”
Postpaid: https://www.o2online.de/goto/tarif-pin/
Prepaid: https://www.o2online.de/ecare-prepaid/pin-puk-einsehen
You can find them on the sim holder too
I have lost the SIM holder.
And the online link says
Kein Zutritt zu diesem Bereich.
Leider haben Sie keinen Zutritt zu diesem Bereich. Das kann verschiedene Ursachen haben:
Möglicherweise sind Sie Kunde eines Service-Providers und haben daher nur eingeschränkten Zutritt zum O2 Portal.
Weitere Services zu Ihrem Vertrag bietet Ihnen Ihr Service-Provider.
Are you logged into Mein o2 with your phone number?
No. I didn’t complete my registration with mobile number yet
Hey
welcome to the o2 Community. 
Nice to see, that
So what is the current state? Have you found your SIM holder?
Kind regards, Tatjana
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