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product not delivered

  • September 8, 2023
  • 1 Antwort
  • 17 Aufrufe
H
Besucher:in

Hello my order is returned two time because in the front door there is no name , there are numbers written 
Edit o2_Bianca: Moved from o2 My Handy&Finanzierung to English o2 Community mobile

Lösung von o2_Giulia

Hello @H2345,

welcome to our o2 Community 😊

I'm sorry that your order couldn't be delivered.

Parcel delivery is usually carried out by DHL to the person who ordered the goods. For this it is necessary that the name is attached to the doorbell and mailbox.

Maybe you can also purchase the device you want in one of our o2 Shops.

Best regards

Giulia

    1 Antwort

    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • Lösung
    • September 10, 2023

    Hello @H2345,

    welcome to our o2 Community 😊

    I'm sorry that your order couldn't be delivered.

    Parcel delivery is usually carried out by DHL to the person who ordered the goods. For this it is necessary that the name is attached to the doorbell and mailbox.

    Maybe you can also purchase the device you want in one of our o2 Shops.

    Best regards

    Giulia

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