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Problems with installation of e-sim

vor 1 Jahr
Feb. 20, 2025 5:56 PM UTC
1 Antwort
24 Aufrufe

SenorBublik
Besucher:in

I have problem with installation e-sim on my phone , something gone wrong and I can't use the QR code again . Can I change my e-sim to physical sim card?

Lösung von o2_Solveig

Hello @SenorBublik ,
welcome to our o2 Community 😀
You can change the SIM back to a physical SIM on the portal.
Unfortunately, the explanatory video is only available in German
Are you sure you haven't already activated the profile?
Kind regards,
Solveig

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o2_Solveig
Moderatorin
Lösung
vor 1 Jahr
Feb. 22, 2025 8:01 AM UTC

Hello @SenorBublik ,
welcome to our o2 Community 😀
You can change the SIM back to a physical SIM on the portal.
Unfortunately, the explanatory video is only available in German
Are you sure you haven't already activated the profile?
Kind regards,
Solveig

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