problem with my calling and internet

Did you put your customer number in the transfer reference and transfer the payment to the correct account (as shown in the invoice)?

Hello ​@Nasser A. ,
welcome to our o2 Community 😀
Unfortunately, we haven’t received your payment yet. 
Did you include the correct customer number in the payment reference? 
Kind regards,
Solveig 

I have paid the full outstanding amount, but accidentally forgot the Kundennummer in the Verwendungszweck. Please manually assign my payment to my customer account and release the blocK

It is not possible for the moderators here to assign it manually. 

You have to call “Rechnungswesen” on monday:

089 78 79 79 456 

or 

0176 888 533 45

They are only available by phone from 8 AM to 6 PM monday to friday. 

Hi ​@Nasser A. 

did you succeed with calling the customer support to reopen your mobile phone again?

Please give us a short feedback to tell us if the user’s advices were helpful. 

Greetings

Manga