Problem with contract O2

Did you activate und check the itemised bill (in Germany called “Einzelverbindungsnachweis”)?

You can download this at the same page where you can download the bill.

Hello @Simbu1996 ,

welcome to the o2 Community 💙.

If you have the itemized bill activated for this contract, then you should have a detailed statement that comes with your bill that shows exactly for what the additional fees under connections & services are. If that is not the case, then we won’t be able to tell you what exactly you were billed for either. Have you already looked at the bill? Is there something specific there that is unclear to you?

Kind regards, Sven