Skip to main content
Warum O2
Warenkorb
 Service
Gelöst

Problem with cancelling the internet prepaid pack

  • November 19, 2022
  • 3 Antworten
  • 28 Aufrufe
I
Besucher:in

Hello,

I cannot cancel my Prepaid M internet pack. Probably it is because now there are two M packs on my account. I want to cancel it and then switch to S Prepaid Pack. Could you help me?

 

 

And here is the error I am getting for already few weeks:

 

 

 

 

EDIT: verschoben von Prepaid in Englisch Mobile   o2_Maria

Lösung von o2_Micha

@Igor.dabrowski ,
good news. 
thanks for your respond. 

kind regards
Michael

 

I

3 Antworten

o2_Micha
  • o2_MichaTeam
  • Team
  • November 22, 2022

Hi @Igor.dabrowski ,
thanks for your first request here within our community.
I am sorry that it was not possible to delete the order online. I managed to do this directly in your data, so everything should be fine now.
Can you confirm this? 

kindly reagards 
Michael

#bleibgesund
I
I
Besucher:in
  • Igor.dabrowski
  • Autor
  • Besucher:in
  • November 22, 2022

Hello @o2_Micha,

thank you it is okay now! :)

 

have a good day,

igor

o2_Micha
  • o2_MichaTeam
  • Team
  • Lösung
  • November 23, 2022

@Igor.dabrowski ,
good news. 
thanks for your respond. 

kind regards
Michael

 

#bleibgesund
I
Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica