problem with activation prepaid number

Hallo

I still can't activate my number. I tried using the video option, so yesterday 05/09 I went to the DHL post in Senden where I submitted and signed the form, and submitted my passport for verification. Also the confirmation of residence.

My prepaid card ruffnummer:xxx

Simcard nr:xxx

Please help me activate my number, because now it doesn't allow me any of the options, and If you nees documents pictures as a proof i will send you.

 Best regards, Almin Cuturic


Edit: Moved from prepaid, 8.9.22, 15.10 Uhr o2_Micha
removed personal data, please do not post personal data in a public community.