prepaid sim lost

Replacement card yes, you keep your number

Yes, can you please tell how I can do it for prepaid number? @Sandroschubert 

Hi @malik109,

Welcome to the o2 Community
You can order a replacement sim via Mein o2.
The prerequisite is that you have previously registered the contract there.
Have you done that?

Regards
Antje

Thank you for replying @o2_Antje 
Sorry, I didn’t registered previously. Can you please guide what to do?  

Hello @malik109, 

please register your contract here: 

Bei o2 Registrieren und Vorteile nutzen: Jetzt anmelden (o2online.de)

Afterwards you can order the replacement SIM card via Mein o2.

Please let us know, if everything worked out :) 

Best regards 
Cora

Hello @o2_Cora , 

   I registered to o2online.de  but replacement SIM card option is not available. 

When I click on the link that you provided My o2 , it opens the homepage always. 
Please see the attached screenshot

Please help ​​​​​​, If you want I can share you my login details as well @o2_Cora 

Waiting for help @o2_Antje @o2_Cora 

Hello @malik109, 

if you are logged in with a contract, you can go to “Mein o2” at the top right of the homepage. Then click on "Mein o2 Startseite" → "Tarif & SIM-Karte" → "SIM-Karte verwalten" → "Ersatz oder Zusatz-SIM bestellen" → "Ersatz-SIM-Karte/eSIM”. 

Alternatively, you can simply use the following link:

https://www.o2online.de/mein-tarif/sim-bestellen 

Does it work?

Best regards 
Cora

@o2_Cora This won't work because you can't register without a card

@malik109  Please call the prepaid hotline on + 49 176 888 55282. They can help you order a replacement card.

Please call the prepaid hotline on  +49 176 888 55282. They can help you order a replacement card.

@Sandroschubert  this number is not working. Is there English helpline available?

Hey @malik109,

please try our english support line!

089 66 66 30 08 1

Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays

Greetings,
Flo