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Prepaid Sim Card Blocked

S
Besucher:in

My prepaid sim card is blocked. I had an outstanding payment and I’ve paid it by top-up from credit card but my sim card is still blocked.

I don’t know english and the prepaid hotline is only in German. Please help me get my number unblocked.

Thanks

Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

Lösung von o2_Micha

Hi @safiullah ,
thanks for messaging us here within our community. 😊
The top up is done, that looks fine.
I send a mail to our prepaid departement to ask for unblocking the card. As soon as i get an answer, i will inform you here in the thread. 

best regards
Michael

11 Antworten

S
Besucher:in
  • safiullah
  • Autor
  • Besucher:in
  • May 23, 2023

I have similar case, if someones sim card is completely blocked and can not be unblocked, and they have some amount in their account, how can the customer get back the amount?


Edit: Threads zusammen geführt, 23.05.2023, 14.21 Uhr, o2_Micha

RhobarDerIII
Legende
Forum|alt.badge.img+18

Good morning @safiullah,

Welcome to the O₂ community!
Thank you for reaching out to the community with your question.

 

There is an English support hotline you can call at: +4989666630081 Mon. - Fri. 8 am - 8 pm, Sat. 10 am - 6 pm, on workdays.

 

It can take up to 14 days for a moderator to stop by here due to high demand for help.


Best regards | RhobarDerIII 

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
S
Besucher:in
  • safiullah
  • Autor
  • Besucher:in
  • May 23, 2023

@RhobarDerIII this helpline number is only for contract sim cards. They refused to help with prepaid sim card.

S
Besucher:in
  • safiullah
  • Autor
  • Besucher:in
  • May 23, 2023

I am literally blocked, having the worst customer care experience of my life.

Vilureef
Legende
  • Vilureef
  • May 23, 2023

Hallo @Mods,

doppelt: 

LG

-
RhobarDerIII
S
Besucher:in
  • safiullah
  • Autor
  • Besucher:in
  • May 23, 2023

Can someone help me please?

RhobarDerIII
Legende
Forum|alt.badge.img+18

@safiullah You can also reach the support via live chat. As I said, it can take up to 14 days until a moderator comes by. And your card can only be unblocked by the support because we as customer are powerless here.

 

Ich bin kein Mitarbeiter von O₂, ich bin nur ein sehr zufriedener Kunde und helfe andere die Probleme haben. | I am not an employee of O₂, I am just a very satisfied customer and help others who have problems.
o2_Micha
  • o2_MichaTeam
  • Team
  • Lösung
  • May 23, 2023

Hi @safiullah ,
thanks for messaging us here within our community. 😊
The top up is done, that looks fine.
I send a mail to our prepaid departement to ask for unblocking the card. As soon as i get an answer, i will inform you here in the thread. 

best regards
Michael

#bleibgesund
RhobarDerIII
o2_Micha
  • o2_MichaTeam
  • Team
  • May 23, 2023

@safiullah 

that was fast. Please restart your mobile and then you should be able to use everything again. 😍

If you have any further requests, feel free to inform us. 

yours
Michael

#bleibgesund
RhobarDerIII
S
Besucher:in
  • safiullah
  • Autor
  • Besucher:in
  • May 23, 2023

Hey @o2_Micha thanks a lot. It worked. Now my number is unblocked.

RhobarDerIII
o2_Maria
  • o2_MariaModeratorin
  • Moderatorin
  • May 30, 2023

Hello @safiullah ,

perfect. Great that everything is working out again.
Thank you for your feedback on this.

Best regards, Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
RhobarDerIII
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