Hello @engusr001,

welcome to the o2 community and thank you for your enquiry.
In order to be able to say exactly what you were charged, it would be helpful if you could tell us what the receipts you were given in the shop say.
There is no activation fee for the prepaid card.

Kind regards
Jessica

I got 2 prepaid sims S pack on different days in Feb 2022. First time I was charged with EUR 28.98 on Feb 12 and EUR 30.00 on Feb 17 for one prepaid sim S pack each. The shop did not provide me any invoice/bill for the purchase except for the card swipe bill for EUR 28.98.

Hello @engusr001,

quick question: is this the number you are registered with here?
I only see a new pack booking from 12.02.
But you say that you have received another card? Or another pack booking?
I'm really sorry if something went wrong in the shop. Unfortunately, when it comes to purchase transactions, the shops are the ones to contact. Have you been there again to discuss the issue?

Kind regards
Jessica

Hi,

Yes, the number I am registered here with was purchased on Feb 12 for EUR 28.98. I got another prepaid card for my spouse on Feb 17 for which I was charged EUR 30.00. I haven’t contacted the shop yet. When I purchased the sim, the person at the shop informed that EUR 10 for prepaid S card and EUR 20 will be charged for activation. I checked online but I don't see any activation fee at all. I feel I was cheated. Hence posted here to clarify the charges if any for activation.

Hello @engusr001,

unfortunately, I can't give you any more information at the moment. If you do not have an invoice or anything from the shop that we can use to determine an incorrect calculation, our hands are unfortunately tied.
In this case, I'm afraid I'll have to refer you to the Shop.

Kind regards
Jessica

Thank you for your assistance.

Hello @engusr001,

I am really sorry that I can not assist you any further.
If you’ll have any other topic, question or anything please do not hesitate to contact us here in the community again!

You’ll always find help to any topic in English here.

Kind regards
Jessica

I had the exact same issue today. I feel I'm swindled. 

I'm attaching my receipt here. Can I get confirmation if my money if falsely taken?

Hello @Viholla,
if there are any uncertainties about the credit balance, you should contact the seller directly. Have you already done this?
Kind regards, Bianca