Prepaid S purchased and activated, able to call and send sms, but internet not getting connected

Tried restarting the phone several times, but no luck. Also searched online and made setting change in APN. Still no luck.

I am using Indian bought realme 5i mobile phone. All settings seems correct to me. Able to use all other SIMs in Germany, only facing issue with o2 prepaid s.

Hello @smit_m,

welcome to our o2 Community 🙂

That is not so nice that you can not start the mobile Data with your Prepaid and the Prepaid S Tarif.

Did you try to restart your smartphone?

Do you get a certain error message when trying to connect to the Internet?

Best Regards,

Gerrit

Yes, restarted several times. Also tried changing SIM slots. Not successful. No error message, just not connecting to internet.

Hello @smit_m,

could you try with another smartphone in the meantime?

Regards,

Gerrit