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Prepaid S purchased and activated, able to call and send sms, but internet not getting connected

Prepaid S purchased and activated, able to call and send sms, but internet not getting connected

 

o2_Giulia, 10.07.2024, 14:06: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

6 Antworten

S
Rang

Tried restarting the phone several times, but no luck. Also searched online and made setting change in APN. Still no luck.

S
Rang

I am using Indian bought realme 5i mobile phone. All settings seems correct to me. Able to use all other SIMs in Germany, only facing issue with o2 prepaid s.

o2_Gerrit

Hello @smit_m,

welcome to our o2 Community 🙂

That is not so nice that you can not start the mobile Data with your Prepaid and the Prepaid S Tarif.

Did you try to restart your smartphone?

Do you get a certain error message when trying to connect to the Internet?

Best Regards,

Gerrit

S
Rang

Yes, restarted several times. Also tried changing SIM slots. Not successful. No error message, just not connecting to internet.

o2_Gerrit

Hello @smit_m,

that is already a lot that you tried. Do you have the possibility to try tthe SIM card with another smartphone?

Could you check with our live-check whether there is a disturbance at your address?

Best Regards,

Gerrit

o2_Gerrit

Hello @smit_m,

could you try with another smartphone in the meantime?

Regards,

Gerrit

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