prepaid help service block

This is my second post here but I feel like this explains my situation better. I really need a line reset.

topped up my prepaid account to activate the €999 flat pack, but the system kept me on the standard

9-cent rate. My credit was drained by pay-per-use charges without the pack being booked, and now my line is data-blocked. 

I really need a line reset and for my account to be activated on the €9.99 plan.

I am not sure if this account properly linked to my O2 account but if a moderator can please contact me and help I would greatly appreciate it.

edit o2_Manga: Verschoben zu dem hier bestehenden Thema (doppelt)

Mods zur Info… 

Hello ​@WDC14193 ,
welcome to our o2 Community 😀
30.00 EUR was initially debited from your bank account via direct debit. This instruction was returned. 
This resulted in a chargeback. 
The cost for this is 4.00 EUR. 
Together with the cost of the o2 Data Day Flat for 5 days at 1.49 EUR, the total cost was therefore 11.45 EUR. 
You then topped up 12.00 EUR. 
This has also been debited. 
You currently have a credit balance of 65 cents. 
I do not see a transaction for 10.00 EUR. 
Kind regards,
Solveig