Hi @Irtv5, welcoem at our community.

It is true that the card will be deactivated after a certain period of time without charging. Great that you recharged right away. When did you top up the credit?

Kind regards, Ines.

Hallo, 

I recharge the account on 06.10.2023. The old balance was shown valid till 21.08.2023. 

Hello @Irtv5,

the credit is always automatically deleted after 42 days and can be reactivated by our customer support by manually topping it up.

I have therefore reactivated your old credit as a refund on your customer account. It can be used for future bookings now.

I hope I was able to clarify your concern. Please let us know if you have any further questions.

Best regards

Giulia